RETURN POLICY

Exchange & Return Policy

For component problem:

If parts of the light are missing after receiving the package, you can contact us by email Jissenia@chandelierbox.com and we can arrange a replacement parts shipment for you or provide other assistance.

For any reason return:

Purchases made on our website can be returned for any reason up to 30 days after delivery.

For quality problem return:

Start the return process within 30 days of receiving your item. Purchases made on our website can be returned for qualify doesn't meet your expectations up to 2 months after delivery.

We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.

Warehouse for returned goods

17624 15th Ave SE #104A
Bothell，WA 98012, US

（Please note that the return should not be mailed according to the address on the original express waybill, but should be based on the address of this return warehouse, otherwise it will affect the subsequent return procedure. Thanks for your understanding! ）